This policy explains how Truck Market, LLC handles information in the TruckMarket mobile app, including inventory browsing, embedded truck videos, private truck submissions, and saved searches. For privacy questions or deletion requests, email trucks@truckmarket.com.
Information you choose to provide
- Truck requests: your name, phone number, optional email, truck specifications, comments, selected photos, and permission for our buying team to contact you. We use these to evaluate your truck and respond to your request. Submitted photos are available to our authorized team; the app does not publish them as public listings.
- Saved searches: the truck specifications you select, buying timeline, arrival preferences, and notification choices. We use these to match new inventory and to understand which trucks our buyers should seek.
- Messages and calls: information you provide when contacting our team for assistance. The Call Us button opens your phone's dialer; the native app does not access your call history or contacts. Forms or chat used on the standalone website are separate from the app's native seller form.
Your phone and photos
Browsing inventory does not require a sign-in. The app service creates a random device identifier and stores a credential on your phone so that only that device can access its saved information. If you enable phone alerts, the app requests permission and obtains a notification token. Expo and the platform notification services use that token to deliver alerts when the service is enabled.
The camera is accessed when you choose Take Photo and grant permission. Upload Photo lets you select an image; the app does not browse your entire photo library. Truck drafts and working copies of selected photos are stored locally so you can return later. Information and photos in an unsent truck draft are not submitted to our buying team until you choose Request an Offer. The app service re-encodes submitted images without the original EXIF metadata. Anything visible in the photo itself remains visible.
Inventory browsing and embedded videos
In iOS version 1.0.0 (8), the app displays TruckMarket.com inventory in an app-controlled browser. Its native content rules block external advertising, remarketing, analytics, and chat resources in that inventory browser before navigation. Allowed resources include our inventory website and photos, Google Fonts, and the Font Awesome font and icon files. Those providers receive the network requests needed to deliver their resources. This browser uses a temporary data store and does not share the device's regular browser cookies.
When you choose a truck video, the app opens a separate YouTube embedded player using youtube-nocookie.com, Google's Privacy Enhanced Mode, in a temporary WebView. YouTube/Google and its player services receive information needed to deliver and operate video playback, such as your network address, browser or device characteristics, the video requested, playback interactions, and interactions with any ads that are served. Network information may indicate an approximate location. Google states that ads in this mode are non-personalized and that these embedded views are not used to personalize the viewer's YouTube experience or advertising outside this site or app. This mode does not mean that no information is processed or collected. See YouTube's Privacy Enhanced Mode explanation and Google's Privacy Policy.
The native app does not request Apple's advertising identifier (IDFA), access your contacts or call history, or request your device's location. Its seller form and saved-search service do not send your contact details, photos, saved requirements, device credential, or notification token to advertising networks for retargeting. The app's data collection for service features, security, video playback, analytics, and any non-personalized video ads is still disclosed in its App Store privacy information.
Service providers and the standalone website
Our hosting providers, including Sevalla and Kinsta, process network requests and the information needed to run the app service and website. The app service uses a hashed network-address value to limit abusive requests. Saved requirements are associated with an app device record to provide matches and summarize buying demand for our team. Seller requests can be delivered through our website's email service to our buying team at trucks@truckmarket.com. Expo and platform notification services process notification tokens when alerts are enabled.
TruckMarket.com visited in a regular browser is separate from the app-controlled inventory browser. The standalone website uses services for analytics, advertising measurement and remarketing, call measurement, chat, security, and image delivery, including Google, Meta, AdRoll, Crisp, and Sirv. Those services may process page views, searches, interactions, contact information provided in website forms or chat, browser or device characteristics, network addresses, and cookie or similar identifiers. Marketing services on the standalone website may associate website activity with identifiers for advertising and campaign measurement. Websites or apps you open separately are subject to their own privacy policies and controls.
Security and retention
The app connects to its service and inventory website over HTTPS. Saved searches and submitted information require a device credential or authorized team access. These measures reduce risk but cannot guarantee that all storage or communications are free of risk.
Saved searches remain in the app service until you remove them or delete your sent information. Submitted requests, their photos, device records, and matches remain until you delete your sent information or our team removes the records. Unsent drafts remain on your phone until replaced, submitted, or removed with the app's local data. Email copies, website chat or form records, hosting logs, and provider records are stored separately and are not removed by the app's deletion button. Contact us about those records; records needed for an ongoing transaction, security, or legal recordkeeping may need to be retained. We will explain any applicable retention when responding to a deletion request.
Delete your information
In the app, open Saved & Alerts → Delete My Sent Information and confirm. This removes the current device's saved searches, matches, submitted truck requests and photos from the app service, and stops its phone alerts. An unsent draft, separately delivered email copies, and records held by video or website providers are not removed by this action.
You can also request deletion without installing or opening the app: email trucks@truckmarket.com with the subject TruckMarket app data deletion. Include your submission reference or the contact details used in your request so we can identify the records. Do not send passwords or access keys. We may need to verify that the request relates to your information.
Your choices
You can browse trucks without submitting a truck request or saving a search. Photo submission and email are optional. Turn off phone alerts in Saved & Alerts or your phone's notification settings, and manage camera permission in your phone's settings. YouTube videos load when you select a video. Website and video-provider privacy choices are separate from the app's device records; use the relevant provider's controls and contact us for assistance.
Audience and updates
TruckMarket is intended for adults buying or selling commercial trucks. It is not directed to children. We may update this policy when the app or its services change. The date at the top identifies the current version.